Terms of Service

These Terms of Service ("Terms") govern your use of this website and your purchase of streaming access to video training courses. The site is operated by Kivu Technologies Limited ("we", "us", "our"). By accessing the site, creating an account, or making a purchase, you accept these Terms in full. If you do not accept them, do not use the site.

Company Name: Kivu Technologies Limited

Incorporation Number: 209018829

Registered Address: Ndumbwi Street, Mbezi Juu, Kinondoni, Dar Es Salaam, Tanzania

We sell digital products only: streaming video courses in cybersecurity and related IT disciplines, delivered through your account on this website. No physical goods are sold and nothing is shipped.

You may use this site only if you are legally capable of entering into a binding agreement. If you use the site on behalf of an organisation, you confirm you have the authority to accept these Terms for that organisation.

You agree to provide accurate, current and complete information when registering and checking out, including billing details that match your payment method.

We reserve the right to refuse or cancel an order where we suspect fraud, payment problems, pricing errors, misuse of promotions, or a breach of these Terms. Where a payment has already been taken in such cases, it will be refunded in full.

Prices are displayed in US dollars (USD) and charged once per course, or once for your whole cart at checkout. There are no subscriptions, recurring charges or renewal fees.

Card payments are processed by our third-party payment gateway on its own secure hosted page. We never receive or store your full card details. Prices may change without notice, but the amount you see at checkout is the amount you pay.

Courses are delivered digitally: access activates on your account automatically once the payment gateway confirms your payment — typically within seconds of checkout. Delivery depends on a working internet connection and a modern browser; no software installation is required.

You are responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately through the contact page if you suspect unauthorised access.

Accounts are personal: one person per account. You may stream on two devices at the same time. Sharing credentials, reselling access, or allowing third parties to use your account is a material breach of these Terms and may result in termination of the account without refund.

A purchase grants you a personal, lifetime, non-transferable licence to stream that course's content through your account. It does not grant any right to download, record, capture, rip, re-host, rebroadcast, sublicense, resell, or commercially exploit the content — in whole or in part.

Courses are delivered as encrypted streams specifically because the material is licensed for personal viewing only. Attempting to circumvent that protection is a breach of these Terms and of the law.

Our courses are educational material. We do not guarantee any specific outcome, certification, examination result, employment, or income from using the content. Results depend on your effort, experience, the tools you use and factors outside our control.

Security skills are taught for lawful, professional use. You are solely responsible for using what you learn legally and ethically.

All content on this site — course videos, curricula, artwork, text, branding and code — is the property of Kivu Technologies Limited or its licensors and is protected by copyright and other intellectual-property laws. Nothing in these Terms transfers ownership to you. Any use not expressly granted here requires our prior written permission.

When using this site you must not: (a) use it for any unlawful purpose; (b) attempt to gain unauthorised access to the site, its systems, or other users' accounts; (c) scrape, crawl or bulk-copy the catalogue or content; (d) reverse engineer, intercept or circumvent the streaming protection or payment flows; (e) interfere with the site's operation or overload it; or (f) misrepresent your identity or payment details.

Every course page shows the full curriculum — modules, lesson titles and counts — before you buy, and every course opens with a free preview lesson. Descriptions are provided in good faith; you are responsible for reviewing them before purchasing. If material proves inaccurate in a way that affects the substance of a course, our Refund Policy applies.

Refunds are governed by our Refund Policy, available here on the site. In summary: a 72-hour money-back guarantee applies where you have watched less than a quarter of the course, with narrow exceptions (duplicate charges, broken content, wrong delivery) at any time. Outside those, sales are final.

The site relies on third-party providers — including our payment gateway and hosting providers. We are not responsible for the actions, availability or failures of third-party services, though we choose them carefully and address issues when they affect you.

We aim for continuous availability but do not guarantee that the site will be uninterrupted, error-free or secure at all times. Maintenance, updates and events outside our control may cause temporary downtime. We work to keep purchased courses available for life; if a course must be retired for reasons outside our control, affected owners receive reasonable notice and either replacement access or a pro-rata refund.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including lost profits, data or opportunities, arising from your use of the site. Our total liability for any claim relating to the site or a course is limited to the amount you actually paid for the product in question.

Nothing in these Terms excludes liability that cannot be excluded by law, including for death, personal injury or fraud.

You agree to indemnify and hold us harmless from claims, damages and expenses arising from your misuse of the site, your breach of these Terms, or your unlawful use of the material.

We may update this terms from time to time. The current version is always available on this page with its last-updated date, and continued use of the site after a change means you accept the updated version.

These Terms are governed by the laws of Tanzania. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of Tanzania, without prejudice to mandatory consumer-protection rights in your country of residence.

Questions about this policy can be raised with us at any time through the contact page on this website.