Refund Policy

This Refund Policy explains when and how refunds are granted for courses purchased on this site, operated by Kivu Technologies Limited. It applies together with our Terms of Service.

Company Name: Kivu Technologies Limited

Incorporation Number: 209018829

Registered Address: Ndumbwi Street, Mbezi Juu, Kinondoni, Dar Es Salaam, Tanzania

All products are digital streaming courses. Nothing physical is shipped, so there are no physical returns — refunds revoke streaming access instead.

We offer a 72-hour money-back guarantee from the moment of purchase, provided you have watched less than 25% of the course. Watch progress is measured by our streaming records — the actual minutes you have played — not by self-reported completion.

After 72 hours, sales are final: we do not refund for change of mind, dissatisfaction, or unfinished intent to use the course. The narrow cases in the next section are the only exceptions after the window closes.

Regardless of the 72-hour window, a full refund is always granted where: (a) you were charged in duplicate; (b) a technical failure on our side prevents you from accessing a course's content and we cannot fix it promptly; (c) you received the wrong course due to our error; or (d) the law of your country of residence requires it.

No refund is granted where: (a) more than 72 hours have passed since purchase (except the cases above); (b) you have watched 25% or more of the course, even inside the 72-hour window; (c) your account is terminated for breach of the Terms — credential sharing, attempting to circumvent stream protection, or unlawful use; or (d) the purchase did not produce a certification, job, or income outcome, which educational content never guarantees.

No course guarantees a specific result — passing an exam, landing a role, or finding a particular class of bug. Progress depends on your effort and practice. Disappointment with learning outcomes alone is not a refund ground after the standard window.

If your problem is access rather than quality — a lesson not playing, a course not unlocking after payment — contact support before requesting a refund. Most access issues are resolved on the spot or within a day, and the confirmation page's "check status" button resolves most payment delays instantly.

Contact us through the contact page from (or referencing) the email on your account, and include: your name, the course title, the order reference from your receipt, the purchase date, and a short explanation. One message is enough — no forms, no portals.

We review requests within two business days of receiving complete information. Decisions are communicated by email with the reason stated.

Approved refunds are issued to the original payment method via the payment gateway. The amount typically appears on your statement within 5–10 business days depending on your bank or card issuer.

Please contact us before filing a chargeback — nearly every dispute can be resolved faster directly, and chargebacks cost both sides fees and time. Filing a chargeback without contacting us first may result in suspension of account access while the dispute is resolved.

When a refund is issued, streaming access to the refunded course ends. Any other courses you own, and their progress, are untouched. The purchase remains on your order history marked as refunded for accounting purposes.

As all goods are digital, there is nothing to ship back — access revocation is the return.

We may update this refund policy from time to time. The current version is always available on this page with its last-updated date, and continued use of the site after a change means you accept the updated version.

Questions about this policy can be raised with us at any time through the contact page on this website.