Delivery & Payments Policy

This policy explains how courses are delivered and how payments work on this site, operated by Kivu Technologies Limited.

Company Name: Kivu Technologies Limited

Incorporation Number: 209018829

Registered Address: Ndumbwi Street, Mbezi Juu, Kinondoni, Dar Es Salaam, Tanzania

All courses are delivered digitally as encrypted video streams through your account on this website. Access activates automatically the moment the payment gateway confirms your payment — typically within seconds of completing checkout.

If a payment is still confirming when you return from the gateway, the confirmation page offers a live "check status" button that polls the gateway directly and unlocks your courses the instant confirmation lands.

You need a modern browser and a stable internet connection. Lessons adapt to your connection speed. Nothing is installed, and no apps are required.

We accept major card payments (Visa, Mastercard and others, as displayed by the gateway) plus any additional payment methods the gateway presents at checkout, such as mobile-money options where available.

All prices are set and charged in US dollars (USD). Each course is a one-time payment — no subscriptions, no recurring billing, no renewal fees. The total shown at checkout is the total you pay.

Prices may change over time; changes never affect courses you already own, and course revisions update in your account at no cost.

At checkout we collect billing details (name, phone, address) required by acquiring banks for receipts, refunds and fraud screening. These are transmitted to the payment gateway with your transaction; we retain only the order reference.

Card payments are entered on the payment gateway's secure hosted page. Full card details never touch our servers, logs or database. The gateway is certified to payment-industry security standards.

If a payment is declined or cancelled, nothing is charged and your cart is preserved exactly as you left it — you can retry with the same or a different payment method. Pending purchases do not block retrying, and duplicate charges are refunded in full under our Refund Policy.

Where applicable, taxes are included in the displayed price or shown at checkout as required by your jurisdiction. You are responsible for any local taxes not collected at checkout where your law requires self-assessment.

Payments are processed by a third-party gateway acting as a payment processor. By paying, you also accept the gateway's own terms and privacy policy, presented on its hosted checkout page.

We may update this delivery & payments policy from time to time. The current version is always available on this page with its last-updated date, and continued use of the site after a change means you accept the updated version.

Questions about this policy can be raised with us at any time through the contact page on this website.